SHIPPING WITHIN NEW ZEALAND

• Due to the rising postal prices large parcels such as hats may incur extra shipping fees.
• All New Zealand orders are currently shipped with gosweetpot.com, the courier will be decided upon shipping but generally the couriers used are FASTWAYS, POST HASTE and NZ COURIERS.
• Orders are generally delivered within 2 working days of being shipped, delays may apply to rural addresses. If you do not receive your order within 5 days of being shipped please contact us.
• Rural addresses are charged an extra fee, this is reflective of the rural charges which are charged by the courier companies
• Please ensure you include special delivery notes for your parcel or we advise delivering to a work address where the parcel can be signed for.
• We highly advise not instructing  the courier to leave your goods unattended for your safety.
• We are not able to post to PO BOX addresses please provide a non PO BOX address.
• Sometimes we may need to send your order in two deliveries, if this is the case we will update you. You will not be charged extra than the flat rate for shipping charged on your order.
• Once your order has been shipped, you will receive an email notification with a tracking number, please check your junk or spam box for our emails.
• Orders placed on the weekend or on a public holiday will be posted on the next available working day.
• It is the customers responsibility to track the movement of your order but if for some reason you do have any problems please email us and we will assist you the best we can.
• If items are returned to Neon Collective due to a failed attempted delivery Neon  Collective will not be able to reimburse shipping costs. It is at the customers expense and the customer’s responsibility to follow any tracking updates on their parcel as provided via the tracking email.
• International orders are shipping with either Aramex.com or NZPOST.
• Our shipping rates fluctuate due to the changing cost in freight. Please see the top of our website for current shipping rates.
• Orders returned that receive free shipping - returned orders may be subject to shipping fee deductions on refunds or store credit. This includes sale items that are valid and accepted for an online credit, the shipping fee will be deducted from your online credit note.
• Free Shipping with a Minimum Spend Promotions - From time to time, we may offer promotions where you can access free shipping when your order meets the stated minimum spend threshold. If you return all or part of an order that originally qualified for free shipping and your remaining order total falls below the free shipping threshold, the original shipping cost will be deducted from your refund or credit note. If, after the return, your remaining order total still meets the free shipping minimum spend requirement, no shipping fee will be deducted.

SHIPPING TO AUSTRALIA

Please note: Larger/multiple item parcels will more than likely incur extra costs which will be billed accordingly before we ship your goods. We will contact you first to ensure you still want to proceed with your order. If you have queries about shipping costs and would like a quote before wording please get in contact with us. Shipping costs are estimates only and are subject to change without notice.

• We now offer $35 Shipping to Australia. This is a tracked courier service and should reach you within 2-6 working days (excluding customs delays if applicable). Larger/multiple item parcels will more than likely incur extra costs which will be billed accordingly before we ship your goods. We will contact you first to ensure you still want to proceed with your order

• Your parcel will be sent using New Zealand Post and EMS Courier. You will need to use the EMS website to track your parcel for final delivery into Australia.

• CLICK HERE TO TRACK YOUR PARCEL
• EMS Customer Care tel:+61 3 8847 9980

• If you have a preferred shipping provider please reach out and we will try our best but cannot guarantee. The providers have been chosen are based on the best current available rates for your order. Please make sure you are well aware of your countries import rules and regulations prior to placing your order, this is the customer's responsibility. We will not accept returns due to a customers refusal to pay their required import fees.

• If you have queries about shipping costs and would like a quote before ordering please get in contact with us

SHIPPING INTERNATIONALLY

Please note: USA Customers** CURRENTLY SHIPPING IS PAUSED, WE HOPE TO OPEN THIS UP AGAIN SOON FOR YOU xx. USA shoppers you are responsible for your import fees. If you require FedEx please provide your account number otherwise we will ship using NZ Post. Large orders, higher rates will apply ~ you will be notified & charged costs before shipping.

• We now offer $65 Shipping Internationally. Larger/multiple item parcels will more than likely incur extra costs which will be billed accordingly before we ship your goods. We will contact you first to ensure you still want to proceed with your order.
• If you have queries about shipping costs and would like a quote before ordering please get in contact with us
• Your parcel will either be sent using one of these shipping providers: DHL Express  (a fast and efficient service, however it does mean your parcel may be more liable for import taxes and duties upon import into your country), New Zealand Post, EMS Courier or Fedex. If you have a preferred shipping provider please reach out and we will try our best but cannot guarantee. The provider will be chosen based on rates available for your order. Please make sure you are well aware of your countries import rules and regulations prior to placing your order, this is the customer's responsibility. We will not accept returns due to a customers refusal to pay their required import fees.
• It it the customers responsibility to check our postage rates BEFORE placing an order, sorry we aren’t able to offer discounted international postage rates at this stage.
• We are not able to post to PO BOX addresses please provide a non PO BOX address.
• All orders are shipped within two business days of receiving your order, if placed over a holiday or long weekend they will be shipped on the next working day.
• International orders can take up to 10 business days and can take longer if they are held up in customs. Please keep in mind there are still shipping delays so your parcel may take longer than expected to reach you. You will be emailed tracking information so you can track your parcel.

Tracking

• This is a tracking international economy courier service, sorry we are unfortunately unable to offer cheaper or discounted rates for international postage services from New Zealand.
• Our service includes international express courier and the cost of shipping materials (bags + packaging).
• It is the customers responsibility to track the movement of your order but if for some reason you do have any problems please email us and we will assist you the best we can.
• If items are returned to Neon Collective due to a failed attempted delivery Neon  Collective will not be able to reimburse shipping costs. It is at the customers expense and the customer’s responsibility to follow any tracking updates on their parcel as provided via the tracking email.

Customs Tax & Duty Fees

• Import Customs tax and duty fees are at the buyers expense. Please be aware of what your fees may be for your country.
• All international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Neon  Collective is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. Neon  Collective is unable to accept returns from customers who refuse to pay their duty and tax fees for their order.